Privacy Policy
This policy explains what personal data Mentriva collects, where it is stored, who can access it, how long we keep it, and how you can delete it.
What we collect
We collect your email address, account preferences, conversations with the companion, journal entries, and daily check-in signals (mood, energy, sleep, stress, anxiety). No data is collected in the background about what you do outside the app.
Where your data lives
Your data is stored in a managed Postgres database provisioned via Prisma. The database runs in our cloud environment — it is not stored on your device.
Who can access it
Only you, from your signed-in account. We do not share your data with third parties or advertisers. The narrow exception is a safety review as described in the FAQ below, and you are notified when that happens.
How long we keep it
We keep your data until you delete your account. On the Free plan, journal entries and check-in history are kept on a 30-day rolling window; Plus plan users have full history. Deleting your account removes all personal data permanently.
Encryption
All data in transit is protected by TLS (HTTPS). Your data at rest is protected by Postgres disk-level encryption. The database is reachable only from the application service in our hosting environment.
Deleting your account
You can request account deletion from your account panel. You will receive a confirmation email, and then a soft delete removes all personal data from production storage. Individual journal entries, check-ins, and conversations can be deleted at any time from within the app.
Preguntas frecuentes
What data does Mentriva store?
The data tied to your account is the data you put into the app: your conversations with the companion, your journal entries, and your daily check-ins (mood, energy, sleep, stress, anxiety). On Free the journal and check-in history keeps the last 30 days; Plus extends it. Nothing is collected in the background about what you do outside the app.
Who can see my conversations and journal entries?
Only you, from your signed-in account. Mentriva staff do not read private conversations or journal entries as part of normal service. The narrow exceptions are: you opt in (for example, exporting entries to share with a clinician), or a safety review opens on a specific account because you have asked for help in a way that requires it, and you are told when that happens.
How does deletion work?
You can delete any single journal entry, check-in, or conversation from your account at any time, and they leave the app immediately. If you delete your account entirely, the deletion is permanent and complete — your conversations, journal entries, check-ins, and account record are removed from production storage. Nothing is retained after you ask for it to be removed.
What is encrypted in transit and at rest?
Every request between your browser and Mentriva travels over HTTPS (TLS) — you can verify this in your browser's address bar. Account data is stored in a managed Postgres database with disk-level encryption at rest, and the database is reachable only from the application service in our hosting environment. Stripe handles Plus billing inside their own TLS-secured checkout flow, so your card never touches our servers. We rely on standard, audited infrastructure for encryption rather than layering a second one on top.
Does Mentriva share anything with third parties?
No — we do not sell your data, share it with advertisers, insurers, or third-party marketers, and we do not train advertisements on what you tell the companion. The narrow exceptions are the vendors that run the service for us: Stripe processes Plus payments and our hosting provider runs the database. Each receives only what is needed for that one job, under their own privacy and security commitments. The app does not embed third-party tracking pixels, advertising SDKs, or social widgets.
Questions?
Your first conversation with the companion is free, no card required. If you want to keep going, create a free account so your history follows you.
If you're in crisis, please reach out to:SAPTEL — Línea de atención en crisis (México)Teléfono 024 — Atención a la conducta suicida (España)Línea 988 de Prevención del Suicidio (en español)Servicio de emergencias
Mentriva Health is an AI companion and is not a substitute for professional mental health care, diagnosis, or treatment. If you're in crisis, please contact a licensed professional or emergency service.